This edition is updated on October 16,2023
[Preface] (hereinafter also referred to as "us") has always been solemnly committed to protect the personal information and privacy security of the users using the product (hereinafter referred to as "users" or "You"). When you use this product, we will collect and use your relevant personal information. We hope that through the Meoo Live Privacy Policy (hereinafter referred to as the "Policy"), we will explain to you the corresponding processing rules and other related matters when collecting and using your relevant personal information, so as to better protect your rights and interests.
[Special Tips]
1. This policy applies to the Meoo live streaming service provided by us (hereinafter referred to as "the Product" or "Meoo Live"). This policy and the Privacy Policy have both effect on you. If there is any inconsistency between the provisions of the Policy and the provisions of the Privacy Policy, the policy provisions shall be applied preferentially. If not mentioned in the provisions of the Policy, the provisions of the Privacy Policy shall prevail. Users under the age of 11 shall also apply to the Privacy Policy, Rules for the Protection of Children's Personal Information and Instructions for guardians, this policy, and Rules for the Protection of Children's Personal Information and guardians (see the attachment).
2. This policy stipulates how we will process your information in different scenarios, but only when you open relevant functions or use relevant services, will we process your information in order to realize relevant functions and services. If you do not enable relevant functions or use relevant services, we will not process your corresponding personal information. In addition to this policy, in a specific product, we will also explain to you the purpose, scope and use method of the product through pop-up and page prompts. These instant notifications form part of this Privacy Policy and have the same effect as this policy. Please pay special attention to them.
3. Before using the services provided by Meoo Live, please carefully read and understand this policy thoroughly, especially the terms marked in bold / bold. You should focus on reading and start using it after confirming your full understanding and consent. If you do not agree with the contents of this policy, which may cause the product to operate properly or achieve the service effect we intend to achieve, you should stop accessing / using the product immediately.
After reading this policy, if you have any questions about this policy or matters related to this policy, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we will answer them for you as soon as possible.
This policy will help you to understand the following:
1. How do we collect and use your personal information
2. How do we use COOKIES or similar technologies
3. How do we share, transfer, or disclose your personal information
4. How do we store and protect your personal information
5. How to exercise your rights related to your personal information
6. Protection of minors
VII. Amendment and Notice
8. How to contact us
1. How do we collect and use your personal information
(I) We will collect and obtain your personal information through the following channels:
1. The information you offer.
(1) The information you provide to us when you register and use the product;
(2) The information stored when you use the product.
Please note that if you disclose your information in a public area visible to other users in the product, that information may be collected and used by others. When you find that others are improperly collecting or using your information, contact us through the feedback channels listed in the "How to Contact Us" section of this policy.
2. Your information is legally shared by a third party.
3. Your use information that we have obtained legally in the process of providing services to you, such as the information that we collect, summarize and record when you use this product.
(Ii) We will collect and use your personal information for the following purposes:
1. Help you to complete the registration and log in
In order to provide you with continuous and stable services and ensure the security of this product, we need you to provide basic registration or login information, including mobile phone number, email, and create your account, user name and password. If you only need to use basic functions such as search and browsing, you do not need to register or log in and provide the above information.
You can also use the unified email / mobile phone account or our approved third party platform account login using this product, when you use the email account, mobile phone account or approved third party platform account login the product, we will according to your authorization to obtain the account information (including: user name, nickname, avatar, unique identification or other information authorized by you), to help you complete the registration, login and achieve better experience.
2. Provide basic functions of products, maintain network and operation security
During your use of this product, To provide you with the basic functions, And identify the abnormal status of the account, understand and improve the product adaptability, ensure the network and operation security of the product, To maintain the normal operation of the aforementioned functions, Protect the personal and property safety of you or other users or the public from infringement, To better prevent the various security risks of phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion, To more accurately identify violations of laws and regulations, We will collect and store the information about the device information, log information, account information, transaction information, the list of installed applications, and the information authorized by our affiliates and partners or sharing in accordance with the law, And associate these information to comprehensively judge your account number and transaction risks, conduct authentication, detect and prevent security incidents, And take the necessary record, audit, analysis and disposal measures according to law:
(1) When you use our services (including background running status), we will collect your log information: login log, item log, operation information, friends information and interactive records, login account and ID, search query content, IP address, browser type, telecom operators, network environment, language, access date and time, and web browsing records, Push open records, stay, refresh records, release records, attention, subscribe, collection and share.
(2) Equipment information: When you use our services (including the background running status), we may receive and record the information related to the equipment you use. For example, device model, operating system and version, client version, device resolution, package name, device setting, process and software list, device identifier (MAC address / IMEI / Android ID / IDFA / IDFV / OpenUDID / GUID / IMeooID / IMSI information / OAID / device serial number), Wi-Fi status / parameters, WiFI name (SSID), router Mac address namely BSSID, software and hardware feature information, device location related information (e. g. IP Address, GPS location, and WLAN access point, Bluetooth, and base station sensor information that can provide relevant information). In order to collect the above basic personal device information, we will apply for access to your device information, which we collect to provide you with our basic services and basic functions. If you refuse to provide the above access, it may prevent you from using the services.
(3) to ensure the account security, identify and prevent malicious programs, create a fair, healthy and safe environment, we will during your service, including application background operation to collect your equipment identifier information, product identification information, hardware and operating system information, installed application list (software installation list), application process and the crash record information, equipment the information of the sensor, used to destroy the product environment or interference, damage product service normal behavior (used to detect piracy, scanning cheating program or software, prevent cheating).
(4) In order to provide you with related services based on location function, we will collect your geographical location information, including Wi-Fi near you, nearby base station ID, namely CellID). Geographic location information is sensitive personal information. Refusal to provide this information will only prevent you to use location-based services, but will not affect your normal use of other functions of the product.
(5) In the case of your equipment configuration support, in order to realize the product scene picture animation display effect, auxiliary positioning, based on the mobile device attitude quick adjustment perspective, judge whether the simulator environment, we will collect your equipment sensor information (depending on different scenarios, respectively collect acceleration sensor, gravity sensor, rotating vector sensor, magnetic field sensor, light sensor and gyroscope sensor information).
Note that separate device information, log information are information that cannot identify the identity of a particular natural person. If we combine such information with other information to identify the identity of a specific natural person, or use it in combination with personal information, it will be considered personal information during the combined use period. We will anonymize and de-identify such personal information, except as otherwise stipulated by your authorization or laws and regulations. This kind of information will be processed and protected as your personal information in accordance with this policy during the use of the combination.
3. Provide you with interactive, release, information push, product / service marketing promotion and satisfaction research services
(1) you are using this product, upload and / or release information and related interactive behavior (speech, follow, share, message, collection, reward, social dating, video, live, voice), we will collect you upload, release or form the content / information, and use your nickname, avatar (if you have independent extra), ID and release content for display. In addition, you can also choose extra based on their own social needs in your personal homepage to fill in or modify the gender, birthday, region and other information to improve your account information (such information will be displayed in your personal page, in order to achieve better social experience, you can choose whether to fill in and show), or through the page "voice identification" to provide us with you recorded voice, voice information belongs to sensitive personal information, refused to provide the information will only lead to you cannot use the "sound identification" function, will not affect you enjoy other functions of the live Mayo o. You can also choose to bind your game account to this product. After binding, we will show your game information (including the game name, server, level and nickname corresponding to your bound character) on your personal homepage, personal profile and relevant activity page.
Please note that if your publicly released information contains your personal information or sensitive personal information, as it may be collected and used by others, please consider it carefully before publishing. If the information you publish involves the personal information of others, you should obtain the consent of others before publishing it. When you find that others are improperly collecting or using your information, contact us through the feedback channels listed in the "How to Contact Us" section of this policy.
(2) If you copy the information sharing in the product or receive the shared information in the product and participate in relevant activities, we need to visit your clipboard and read the sharing code, password, link, exchange code and other relevant information, so as to realize the functions or services of sharing information, obtaining benefits and participating in the activities. Your clipboard information will only be processed on your device, we will only read the information related to our services to complete the relevant instructions, and will not store your clipboard information. We will not collect other irrelevant information from your clipboard without further instructions and obtaining your consent.
(3) In order to provide you with the dynamics of products and services in a timely manner, we will push hot content, activity notifications and progress to you through the system notification of your device. In order to ensure the timeliness of message push, the product will be maintained in the background, and you can choose to close the message push function in the device Settings function. When you use this product on Android devices, in order to realize the instant message push function, we access the message push class SDK. In order to ensure the stability, touch rate and timeliness of the message push in the APP, the APP may self-start or associate other applications according to the device brand and system version you use.
(4) when you participate in the product marketing and satisfaction questionnaire research activities, we will see the type of research activities and purpose, in the case of your initiative to fill in, collect one or more of the following information: your name, gender, age, occupation, address, contact information and other you take the initiative to fill in the information, specific you can to activity page to make separate instructions and you received the questionnaire content will prevail.
(5) We will send business information by ourselves or to your email, mobile phone number, and third-party social media accounts based on the purpose of product / service marketing and promotion.
4. Help you to place orders, pay, recharge, and deliver the goods or services to you
(1) when you order specific goods and / or services, recharge, to show you account transaction information and transaction security, we will through the system for you to buy the goods and / or service orders, collect your specific order number, order creation time, transaction amount information, used to show you and facilitate your order transaction management. In the order process, if the physical goods, we also need you to provide the name of the consignee, receiving address, contact telephone information, so that we can deliver the goods to you.
(2) to complete the order payment, delivery of goods or services, confirm trading status and provide you with after-sales and dispute resolution services, we will through you based on the exchange selected trading object, payment institutions, logistics companies, collect and transaction progress related to your account, orders, trading, payment, logistics information, or will your trading information sharing to the service provider.
Recharge records and consumption records belong to sensitive personal information, and collecting such information is necessary to realize the consumption function, otherwise it will be impossible to complete the transaction.
5. Provide you with customer service or other user response functions
When you contact our customer service or use other user response functions (personal information protection complaints or suggestions, other customer complaints and needs), we need you to provide the necessary personal information to match and verify your user identity to ensure the security of your account and system. In order to deal with your appeal, the human customer service needs to query or check your relevant information within the scope of your authorization and only use it within the necessary scope. If you refuse to provide or provide errors, we will not be able to provide you with corresponding support. After confirming your user identity, we will also save your contact information (you contact us or you contact us to provide other contact information), your communication / call record and content, other necessary information associated with your needs, in order to contact you or help you solve problems, or record the processing plan and results.
6. Personalized recommendation
To show you, recommend you, and make you more relevant, More fit your interests in text, video, live or products, We will collect your equipment information (IMEI, IDFA, equipment model, system version), log information (log out record, play participation record, props / gift click / purchase / use records, prepaid phone records, social interaction records, search words, watch records), gender, age, equipment location information, process, installed application list, Extract your user characteristics by computer automatically analyzing one or more of the above information, Smart prediction of your preference characteristics, Match on what you may be interested in accordingly, Or individually order what is showing you according to your preferences, Or help you recommend like-minded game friends on the platform to facilitate each other to complete the power tasks when participating in activities. Please know that the personalized recommendation algorithm in our product will not match your aforementioned data with your real identity information, so we will not identify your true identity for this purpose. If you have any questions, you can send an email to feedback @ meoo. Live, and contact us.
7. Platform or third-party joint operation activities
When you participate in the Meoo platform operations or marketing activities, we will according to the type and content of activities, based on your authorization, get you binding to the Meoo account account information, including login information, avatar, role ID, consumption information, account, type, friends interaction record, so that you get a complete experience, cash or reward to you. When the event is jointly organized by us and our related parties, relevant information may be synchronized in the products or services operated by multiple related parties and related parties. For details, please refer to the separate description made to you on the event page.
8. You understand and agree that during the process of using this product, we will apply for access to your system permission when necessary (the specific permissions vary according to the equipment model and system version you use), so as to realize the collection and use of the information involved in these permissions. Before opening the permission, we will inform you of the purpose of opening the permission and ask for your consent. If you do not agree, we will not open the relevant permission or be unable to provide you with the service corresponding to the permission.
(1) after you agree to access the storage authority, you allow us to access the storage authority of your device, including "read external storage authority" "read / write SD card content permission" and "modify / delete SD card content permission", so that you can download, upload, select local images, save content or through cache, to release / share information, edit / modify avatar, report / complaints, or understand and improve product adaptation, identify abnormal state and ensure the security of network and operation of the product service;
(2) After you agree to have access to the telephone information, You allow us to determine whether you have a traffic-free service, And obtain your device information as a unique identification of your device, In order to provide you with a page that more fit your needs to display and recommend personalized content, understand and improve product adaptability, identify abnormal state, use the "native number one-click login" function, and ensure the network and operation security of the product; Use the call status to automatically block the recording of the phone voice, Avoid leaking out of your sensitive information; besides, When you need it, we will use the right to call to provide you with customer service telephone communication function;
(3) After you agree to access the camera permission, you can upload, take photos / pictures / videos, and use "scan" to realize the function of releasing information and comments, live video, or communicating with customer service to provide proof, and conduct face recognition function;
(4) After you agree to access the album, you allow us to access your album content / add content to your album, so that you can release / share information, upload / edit / modify profile picture, save picture / video information preservation, customer service communication, report / complain;
(5) After you agree to access the microphone permission, you can use the voice function to interact with our products and others, and use the voice recognition function, or contact with customer service to realize the screen recording function;
(6) After you agree to access the location permission, we can obtain your location information so that you can use the function of "nearby C Friends" to interact with nearby friends and guide your location movement; the location information is sensitive personal information. If you disagree, you cannot interact with nearby players and move accurately, but will not affect your use of other functions unrelated to the location permission; you can also cancel your location information authorization at any time;
(7) After you agree to access the calendar authority, we can obtain your schedule time to provide you with the function of recording and reminding;
(8) After you agree to access the suspension window, we can broadcast the live broadcast content through the suspension window after you quit the live broadcast room, so that you can experience the live broadcast function;
(9) In order to realize the APP message push and sharing functions, we will use the permission of the rearranged application; and we will read your network status to provide you with more appropriate picture quality content.
Tips about specific function authority: if you need to close to use the specific function, most mobile devices will support your requirements, specific methods please refer to or contact your mobile device service or manufacturer, you can also through this policy "how to contact us" section listed in the feedback channel to contact us, we will make answers for you as soon as possible. Please note that you open any permission on your behalf authorize us to collect and use relevant information to provide corresponding services for you. Once you close any permission, you cancel the authorization on behalf of you, we will no longer continue to collect and use relevant information based on the corresponding permission, nor can we provide you with the corresponding services for this permission. However, your decision to close permissions will not affect the collection and use of information based on your authorization.
If we want to use your personal information for other purposes not specified in this policy or to collect additional other personal information not mentioned, we will obtain your consent through page prompts, popups or other means.
9. Exceptions to authorized consent
In accordance with the relevant laws and regulations, your authorization is not required to process your information in the following circumstances:
(1) It is necessary for concluding and performing your contract as a party;
(2) It is necessary for the performance of its statutory duties or obligations;
(3) It is necessary to deal with public health emergencies, or to protect the life, health and property safety of you or others in an emergency;
(4) Implement news reports and supervision by public opinion for public interests, and deal with your personal information within a reasonable scope;
(5) Handle the personal information disclosed by yourself or other legally disclosed within a reasonable scope;
(6) Other circumstances as stipulated by laws and administrative regulations.
2. How do we use COOKIES or similar technologies
We or our third party partners may obtain and use your information through COOKIES or similar technology and store such information as log information.
By using COOKIES, we provide users with a simple and personalized web experience. A COOKIES is a small amount of data that goes from a web server to your browser and exists on the computer hard disk. We use COOKIES so that its users can benefit. For example, to make the login process for a virtual community faster, you can choose to have the user name in a COOKIES. This makes it easier and faster the next time you want to log in to the service. COOKIES Can help us determine the pages and content you connect to, the time you spend on a specific service and the product you choose.
COOKIES Enable us to serve you better and faster, and make your experience on this product more personalized. However, you should be able to control whether and how the COOKIES is accepted by your browser. Please consult the files that come with your browser for more information on this aspect.
We and third party partners may collect and use your information through COOKIES or similar technology and store such information.
We use our own COOKIES or similar technology for the following purposes:
1. Remember your identity. COOKIES Or similar technology to help us identify you as our registered user, or to keep you providing us with your preferences or other information;
2. Analyze your use of our services. We can use COOKIES or similar technology to understand what your activities or services are the most popular;
3. Advertising optimization. COOKIES Or similar technology will help us to provide you with advertising that you may be more interested in rather than universal advertising.
While we use COOKIES or similar technology for the above purposes, we may provide a summary of non-personally identifiable information collected through COOKIES or similar technologies to advertisers and other partners to analyze how you and other users use the product and for advertising services.
This product may have an COOKIES or similar technology placed by advertisers and other partners. These COOKIES and or similar technologies may collect non-personally identifiable information associated with you to analyze how users use such services, to send you ads that you may be interested in, or to evaluate the effectiveness of an advertising service. The collection and use of such information by these third party COOKIES or similar technologies is not bound by this policy, but is bound by its own information protection statement, and we are not liable for the third party COOKIES or similar technologies.
You can reject or manage COOKIES or similar technologies through a browser or user selection mechanism. However, please note that if you disable COOKIES or similar technology, we may not be able to provide you with a better service experience, and some services may not be used properly. In the same time, you will still receive ads, which will be less relevant to you.
3. How do we share, transfer, or disclose your personal information
(1) Sharing
We attach great importance to protecting your personal information. We will only provide your personal information to third parties for legal, legitimate, necessary, specific and specific purposes. Companies, organizations and individuals who receive our personal information will sign a strict confidentiality agreement with them to process the information in accordance with our instructions, this policy, and any other relevant confidentiality and security measures.
1. To achieve the purpose stated in this policy, we will access the SDK or other similar applications provided by third-party service providers (including in the form of embedded code, plug-ins, H5) and cooperate with third parties in order to provide you with better customer service and user experience. Processing or sharing of personal information for our services is as follows:
(1) For advertising-related services, including advertising display, advertising data monitoring / statistics;
(2) used for message push function, including Push push of mobile phone manufacturer, specific event reminder, personalized content recommendation; / statistics;
(3) For payment-related services, including order payment, transaction behavior verification, income settlement, payment information summary and statistics; / statistics;
(4) To obtain equipment location permission, collect equipment information and log information with your consent; / statistics;
(5) For third-party authorization services, including approved third-party account login; / statistics;
(6) Used to support product function modules, including online live broadcast, video playback, voice recognition, AR, intelligent customer service, bullet screen playback, content storage; / statistics;
(7) Be used to optimize product performance and service quality, including improving hardware distribution network capability, reducing server cost, functional thermal repair, security analysis, service optimization, and improving user experience; / statistics;
(8) For account security, product reinforcement and related services, including network monitoring, domain name resolution, anti-hijacking, anti-garbage, anti-cheating, encryption and decryption services; / statistics;
Part of the third party SDK or similar applications that we access will collect your personal information. If you use such services provided by a third party in our services, you agree that your information will collect and process your information directly. We will evaluate the legality, legitimacy and necessity of the collection of personal information by such third-party services, require such third parties to take protective measures to protect your personal information, and strictly comply with relevant laws, regulations and regulatory requirements.
You can click on the Third Party Shared Personal Information List to learn about the details of the third party SDK or other similar applications we access. You can also choose to contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we will answer them for you as soon as possible.
2. Other products or services connected to or linked to or other products or services provided by a third party, including:
(1) You may use the "Share" function to share other products or services or third party products or services, or other products or services or third party products or services with the product;
(2) Provide you with links through advertising or other means to link other products or services or products or websites of third parties;
(2) Provide you with links through advertising or other means to link other products or services or products or websites of third parties;
(3) Other circumstances of accessing third-party services.
The above third-party services shall be operated by the relevant third party. Your use of such third party services (including any information you provide to such third party) is subject to the third party's own terms of service and personal information protection rules (rather than this policy), and you need to read the terms carefully. This policy applies only to the personal information we collect and does not apply to the services provided by any third party or the rules for the use of information by third parties. If you find any risk of these third-party services, it is recommended that you terminate the relevant operations to protect your legitimate rights and interests and contact us in time.
3, in order to better protect the minors' physical and mental health, guide the minors health on the Internet, prevent minors use, borrow adult information, we will be based on the request of the guardian of minors or we take the initiative to protect minors, will try to contact the guardian, the relevant login account, login time, consumer transaction records, behavior information told the guardian, to remind, confirm and processing.
4. In order to improve the product research and development capabilities and service level, so as to provide you with better products and services, we will share the data with research institutions, research institutes, universities and university institutions within the legal, reasonable and necessary scope. Without your express authorization, we will not share the information available to identify you personally with these authorities.
5. Necessary sharing between related products / services. When you use operating other products or services ("associated products"), you can choose to bind your account and associated products, and your account, nickname, avatar, browsing information, participation information, friends or other your authorized information Shared with associated products, used to show in associated products to you or other users, so that you participate in the activities of related products, and receive the corresponding benefits. In order to provide you with consistent services, customized services, product marketing, system and account security based on our unified account system, your personal information will be shared among the related parties of the Group.
(2) Transfer
In our merger, acquisition, asset transfer, division, dissolution,declared bankruptcy or similar circumstances, if your personal information to transfer, we will inform you of the receiver name and contact information, and will require the new receiver in accordance with the laws and regulations and not less than the requirements of this policy to continue to protect your personal information.
(3) Disclosure
We will disclose your personal information only if:
1. Publicize your specified information according to your needs and with your explicit consent;
2. Disclose your personal information as required by laws and administrative regulations.
4. How do we store and protect your personal information
(1) The storage of personal information
Unless otherwise stipulated by laws, regulations or regulatory authorities, we only store your personal information within the shortest time limit required for the purposes stated in this policy.
If we terminate the service or operation, we will continue collecting your personal information, and will comply with the relevant laws and regulations to inform you in advance, and delete or anonymize your personal information after the termination of the service or operation, except as otherwise stipulated by laws, regulations or regulatory authorities.
If you apply for cancellation of your account, voluntarily delete your personal information or exceed the necessary period, we will delete or anonymize your personal information, except if there is a retention period stipulated by laws and regulations.
The personal information we collect in the People's Republic of China is stored in China. For cross-border transmission, we will separately request your authorization and consent and ensure that it is implemented in accordance with national laws and regulations and relevant regulatory authorities to provide adequate protection for your personal information.
(2) the protection of personal information
We attach great importance to information security, establish a special security team, and take all reasonable and feasible measures to protect your personal information:
1. Data security and technical measures
We will adopt security protection measures in line with industry standards, including the establishment of reasonable institutional norms and security technologies to prevent unauthorized access, use, and modification to avoid data damage or loss.
Our services adopt de-identification and multiple encryption technologies, and we will use the above technologies (including SSL) to encrypt and save your personal information, and isolate it through the isolation technology to protect your personal information.
In the use of personal information, including information display, information association calculation, we will use a variety of data desensitization technology to enhance the security of information in use.
We will also use strict data access control and multiple identity authentication technology to protect personal information to avoid illegal use of data.
2. Other security measures that we have taken to protect our personal information
We have an industry advanced data security management system with data as the core and the data life cycle, which improves the security of the whole system from the organization construction, the system design, the personnel management, the product technology and so on. We manage and standardize the storage and use of personal information by establishing a data classification and classification system, data security management norms, and data security development norms.
We conduct comprehensive security control of the data through information contact confidentiality agreements, monitoring and audit mechanisms.
We will also hold security and privacy protection training courses to enhance employees' security awareness and understanding of personal information protection policies and related regulations.
We only allow employees and partners who are necessary to know this information to access your personal information, and have set up strict access control and monitoring mechanisms for this purpose. We also require all persons who may have access to your personal information to perform their confidentiality obligations. Failure to meet these obligations may lead to legal liability or suspension of the partnership.
The Internet environment is not 100 percent secure, and we will do our best to ensure or guarantee the security of the personal information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in the disclosure, tampering, or loss of personal information, resulting in the damage of your legitimate rights and interests, we will inform you in the first time in accordance with the provisions of the law, and bear the corresponding legal responsibilities.
3. Handling of security incidents
In order to cope with the risks related to personal information leakage, tampering and loss, we have formulated a number of systems to clarify the classification and classification standards of security incidents and security loopholes and the corresponding processing procedures. We have also established an emergency response team for safety incidents. According to the requirements of safety incident handling norms, we start safety plans for different safety incidents, stop losses, analyze, locate, formulate remedial measures, and trace and strike with relevant departments. We also regularly organize internal training and emergency drills to enable our relevant staff to master the corresponding emergency response strategies and procedures.
When may happen or unfortunate information security incidents, we will, in accordance with the requirements of laws and regulations, immediately take remedial measures, and timely inform you: the basic situation of security events and possible impact, we have taken or will take disposal measures, you can independently prevent and reduce risk advice, remedial measures for you, etc. At the same time, we will timely inform you of the relevant information of the event by email, letter, telephone and push notification. When it is difficult to inform the information subject one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also take the initiative to report the handling of information security incidents in accordance with the requirements of the regulatory authorities.
4. Safety tips
Please understand that due to the limitations of technology and risk prevention, even if we have tried to strengthen the security measures, the information is not always 100 percent safe. You need to understand that the system and communication network you use to access this product may cause problems due to situations outside our control.
Please take good care of your account number, password and other identity elements. When you use this product, we will identify your identity through your account number, password and other identity elements. Once you disclose the above information, you may suffer losses and may be detrimental to you. If you find that your account number, password and / or other identity elements may or have been leaked, please contact us immediately, so that we can take timely measures to avoid or reduce the relevant losses.
5. How to exercise your rights related to your personal information
(1) To consult, copy, transfer, correct, supplement and delete
During your use of this product, we will provide you with the corresponding operation settings to manage your personal information according to the specific situation of the product, so that you can consult, copy, transfer, correct, supplement, delete or withdraw your relevant personal information.
1. You can check the basic information of your account number (account profile picture, nickname, and other personal information that you choose to fill in, according to the specific product setting function), account history information (account level and achievements), and correct and supplement the basic information of your account number according to the specific situation. You can also check the specific situation of your personal information collected when using the product through the "Settings-collected Personal Information List" function in the product. Before you click to check, we will verify your identity to ensure your information security.
If you have other requirements to consult, copy, transfer, correct, supplement, or delete, or you have doubts or difficulties in using the corresponding functions of the product, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we will handle them for you in a timely manner.
Unless otherwise provided by laws and regulations, when you correct, supplement or delete your personal information or apply for cancellation of your account, we may not immediately correct, supplement or delete the corresponding information from the backup system, but we will not process the relevant information, and will correct, supplement or delete the information when the backup is updated. Once the relevant information is deleted or the account is cancelled, it will not be restored. Please operate carefully.
(2) Disclosure and sharing
Some of the features of this product allow you to not only to expand your social network, but also to publicly share your information with all users using the feature. You can upload or publish information, and you can also respond to information uploaded or posted by others. As long as you do not delete the information disclosed or shared, the information may remain in the public domain; even if you delete the shared information, the information may still be independently cached, copied or stored by other users or third parties not under our control, or kept by other users or such third parties. If you disclose or share your information through the above channels, we will not be liable for the disclosure of your information. Therefore, we remind and ask you to carefully consider whether to disclose or share your information through the above channels.
(3) Account cancellation
We provide you with a way to cancel your account. Under the conditions stipulated by our terms of service and relevant national laws and regulations, you can submit the account cancellation application in the following ways: 1) submit the account cancellation application on the "My-Set-account cancellation" page of Meoo; or 2) contact us through the feedback channels listed in the "How to Contact us" section of this policy, and we will answer you as soon as possible.
After the cancellation of your account, we will stop providing you with all or part of the services, and delete your personal information or anonymize it according to your requirements, except as otherwise stipulated by laws and regulations. Once the relevant information is deleted or the account is cancelled, it will not be restored. Please operate carefully.
(4) Change the scope of the authorized consent
You can choose whether to provide us with personal information. You can change the scope of your authorization for us to continue to collect information or withdraw your authorization by deleting information, shutting down device functions, or canceling your account number. You may also contact us for the authorization withdrawal operation through the feedback channels listed in the "How to Contact Us" section of this policy.
After the authorization is withdrawn, we cannot continue to provide you with the services corresponding to the withdrawal of the authorization, and we will no longer process your corresponding information. However, your decision to withdraw your authorization will not affect the previous information processing based on your authorization.
(5) constraint information system automation decision-making
In some business functions, we will make decisions based on the non-manual automatic decision-making mechanism, including the information system and the algorithm (the specific services and functions of the product setting shall prevail). If these decisions significantly affect your legitimate rights and interests, you have the right to request our explanation, and we will also provide appropriate relief.
(6) the rights of the close relatives of the deceased
If the user dies, his close relatives can contact us through the contact information in the section of "How to Contact us" of this policy to exercise his legal rights to the relevant personal information of the deceased in accordance with the law.
6. Protection of minors
We suggest that any minor participating in online activities should obtain the prior consent of his / her parents or other guardians (hereinafter referred to as "guardians"). We will protect the relevant information about minors in accordance with the relevant national laws and regulations.
We encourage guardians to guide minors to use this product and service. If you are a minor under the age of 14, please notify your guardian to read our Meoo Live Children Personal Information Protection Rules and Instructions for guardians together, and seek your consent and guidance before you use the product and submit your personal information. If you are the guardian of minors, when you help minors registered, use this product, should read this policy and the Meoo live children's personal information protection rules and guardian instructions, decide whether to agree to this policy and the Meoo live children's personal information protection rules and guardian instructions and help minors registration and use.
VII. Amendment and Notice
In order to provide you with better service, we will timely revise the terms of this policy according to the update situation of this product and the relevant requirements of laws and regulations, and such modifications form a part of this policy. We will publish any changes made to this policy on this page. For major changes, we will also provide more significant notices (website announcements, push notifications, pop-up prompts or other means). Major changes referred to in this policy include but are not limited to:
1. Our service model has undergone major changes. Including the purpose of processing personal information, the type of personal information processed, and the way of using personal information;
2. We have undergone major changes in our ownership structure. Including business adjustment caused by the owner change, bankruptcy merger and acquisition;
3. Major changes in the main objects of personal information sharing, transfer or disclosure;
4. Your rights to participate in the processing of personal information and their exercise methods have changed significantly;
5. We are responsible for handling the major changes in the responsible departments, contact methods and complaint channels of personal information security;
6. Other important or that may seriously affect your personal rights and interests.
Any of our modifications will put your satisfaction first. We encourage you to consult our Privacy Policy every time you use this product.
We will notify you of the service when required.
If you do not want to continue to receive the messages we push, you may ask us to stop pushing. Specifically, we can be asked to stop sending promotion SMS according to the SMS unsubscription guidelines, or set it up in the mobile device and stop receiving our push messages; except when we send messages in accordance with the law.
8. How to contact us
We have set up a professional department for personal information protection, which will protect your personal information in accordance with this policy. If you have any complaint or report about the protection of personal information, or if you have any questions, comments or suggestions about this policy, privacy measures, your information, and recommendation algorithm, please contact the personal information protection staff, or send an email to feedback @ meoo.live
Generally, we will respond within 15 tasks after receiving your questions, comments or suggestions and verifying your user identity. If you are not satisfied with our response, you can also file a complaint with the Consumer Protection Department or file a lawsuit with a court of jurisdiction.
appendix:
This edition is updated on October 16,2023
(Hereinafter also referred to as "we") are fully aware of the importance of personal information and privacy security for children (minors under the age of 14, the same below, also known as "children"). We hope to explain through the Meoo Live Children's Personal Information Protection Rules and Instructions for guardians (hereinafter referred to as the "These Rules") the corresponding processing rules for the collection and use of children's personal information. Before using products and services, parents or other guardians of children (hereinafter referred to as "guardians") must carefully read and understand these rules thoroughly, especially the terms marked in bold / underlined, and then confirm the full understanding and consent to the full terms.
Special note of the guardian:
If we learn that your child is under the age of 14, we will take special measures to protect our personal information about your child. Please help us to protect your child's personal information and privacy security, require them to read and accept this rule under your supervision, and should use the product and submit your personal information with your consent and guidance. If you do not agree with the content of this rule, it may cause some services of the product not to operate properly, or fail to achieve the service effect we intend to achieve, or please ask your child to stop accessing / using the product immediately. By clicking " agree online or otherwise agreeing to these Rules, you agree that we will collect, use, store, share, transfer and disclose your child's personal information in accordance with these Rules.
These rules agree on the way we process children's information in different scenarios, but only when your child uses or opens relevant functions or services, we will process relevant information in order to realize relevant functions and services. If your child does not use relevant functions or use relevant services, we will not process your child's personal information. In addition to these Rules, we will also explain to you the specific purpose, scope and use method of information collection of the product through the instant notification method of pop-up Windows and page prompts. These instant notification contents form a part of these Rules and have the same effect as these Rules.
Special note for the children:
We suggest that any child's participation in online activities should be previously approved by a guardian. If you are a child, please notify your guardian to read the rules together and seek consent and guidance from your guardian before you use the product and submit your personal information.
These rules shall apply to our activities engaged in the collection, use, storage, sharing, transfer and disclosure of children's personal information through the Internet within the territory of the People's Republic of China. In terms of the protection rules for children's personal information, this rule, together with the text of the Privacy Policy, Children's Personal Information Protection Rules and Guardian Instructions, and Meoo Live Privacy Policy, have effect on you and your children. If the terms of these rules and the privacy policy, the children's personal information protection rules and guardian instructions, the Meoo live privacy policy of the body terms are inconsistent, the terms of these rules priority, if not mentioned in these rules, to the privacy policy, the children's personal information protection rules and guardian instructions, the Meoo live privacy policy body terms shall prevail.
After reading the Rules, if you have any questions about this Rules or matters related to these Rules, you can contact us through the feedback channels listed in the "How to Contact Us" section of the Rules, and we will answer them as soon as possible.
These rules will help you to understand the following:1. How we collect and use personal information about children 2. How we share, transfer or disclose personal information about children 3. How do we store and protect children's personal information 4. How to exercise the rights related to children's personal information 5. Third-party services Vi. Amendment of these Rules 7. How to contact us1. How we collect and use personal information about children
(1) We will strictly fulfill the obligations and responsibilities of children's personal information protection stipulated by laws and regulations, follow the principles of legitimate and necessary,informed consent, clear purpose, safety guarantee and legal use, and collect and use children's personal information after obtaining the consent of the guardian:
1. When we identify the user as a child, we will collect the contact information (mobile phone number, email) and contact the guardian to verify the guardianship relationship with the children, so as to help the guardian manage and understand the children's use of the product. In order to better protect the rights and interests of children, we collect such information of name, ID card, household registration book, birth certificate or other guardianship certificates from the guardian according to the specific situation, so as to further verify the guardianship relationship between the guardian and the child.
2. In the process of children's use of products or services, we will also collect and use other children's personal information, including obtaining and using children's personal information through COOKIES or similar technologies. For details of children's personal information that we collect and use during the use of this product, please consult the Meoo Live Privacy Policy for details. If we need to collect and use personal child information beyond the above scope, we will again obtain the consent of the guardian.
(2) exceptions to the consent of the authorization
According to the relevant laws and regulations, the authorization of the child and / or the guardian is not required for the information of the child in the following situations:
(1) It is necessary for concluding and performing your contract as a party;
(2) It is necessary for the performance of its statutory duties or obligations;
(3) It is necessary to deal with public health emergencies, or to protect the life, health and property safety of you or others in an emergency;
(4) Implement news reports and supervision by public opinion for the public interest, and collect your personal information within a reasonable scope;
(5) Collect the personal information that you have disclosed by yourself or otherwise legally disclosed within a reasonable scope;
(6) Other circumstances as stipulated by laws and administrative regulations.
(3) hints about sensitive personal information
Children's personal information belongs to sensitive personal information. In addition to the clear provision of the consent of children and guardians, before collecting the personal information of children, we will inform the children and the guardian of the clear purpose and necessity, as well as the impact on personal rights and interests, and obtain the separate consent of the guardian. If the guardian does not agree, we will not collect.
2. How we share, transfer or disclose personal information about children (1) Sharing
With the guardian, we will not provide any third party other than the Company without the consent of the child, but we will request the authorization of the guardian in the following scenario:
1. Implement the purpose stated in the first part of "How do we collect and use children's personal information" of this rule to provide our services to children. We share children's information with partners and other third parties to realize the functions of products and services and use the services required of the children, including the payment institutions, the merchants, partners providing data services (including online advertising monitoring, data statistics and data analysis), third-party logistics companies and other service providers; the specific services and functions.
2. Necessary sharing with related parties. In order to facilitate us to provide consistent services to children based on the unified account system, facilitate their unified management, personalized recommendation, and ensure the safety of the system and account number, children's personal information will be shared among related parties of the group.
We will only share children's personal information for legitimate, legitimate, necessary, specific and explicit purposes. Companies, organizations and individuals we share personal information with will conduct security assessments and sign strict confidentiality agreements with them to process the information in accordance with our instructions, these Rules and any other relevant confidentiality and security measures.
(2) Transfer
In the event of our merger, acquisition, asset transfer, division, dissolution, declared bankruptcy or similar circumstances, if the children's personal information to transfer, we will inform you of the relevant situation, inform you of the receiver name and contact information, and will require the new receiver in accordance with the laws and regulations and not less than the requirements of this policy to continue to protect your personal information.
(3) Disclosure
We will only disclose personal information on the following conditions with safety measures that meet industry standards:
1. According to the needs of the child or the guardian, disclose the designated information in the open manner with the consent of the guardian;
2. In the case that children's information must be provided according to the requirements of laws and regulations, and the mandatory administrative law enforcement or judicial requirements, we may disclose children's information according to the type of information and the public way required. In compliance with the laws and regulations, when we receive the above request for public information, we will require the recipient to issue the corresponding legal documents, including a summons or a letter of investigation. We firmly believe that the information that from us should be kept as transparent as the extent permitted by law. All requests were carefully reviewed to ensure that they are legally grounded and limited to data that law enforcement is legally entitled to for a specific investigative purpose.
According to the law, the sharing, transfer and disclosure of anonymized children's personal information, that is, to ensure that the recipient of children's personal information cannot recover and re-identify the subject of the information, does not belong to the child's personal information, the preservation and processing of such information will not be required to inform the guardian and obtain the consent of the guardian.
3. How do we store and protect children's personal information
(I) Unless otherwise provided by laws, regulations or regulatory authorities, we only store children's personal information for the shortest time limit for the purposes stated in these Rules.
If we terminate the service or operation, we will timely stop continue to collect children's personal information activities, at the same time will comply with the relevant laws and regulations to inform the guardian, and after the termination of service or operation of the children's personal information deleted or anonymous processing, except as otherwise stipulated by laws, regulations or regulatory authorities.
If the guardian applies for the cancellation of the child's account, voluntarily removes the child's personal information or exceeds the necessary time limit, we will delete or anonymize the child's personal information, except for a retention period stipulated by laws and regulations.
(2) We attach great importance to the privacy and security of children, set up a special security team, and take all reasonable and feasible measures to protect children's personal information:
We will take encryption and related technical measures to store children's personal information to ensure information security. At the same time, we set the minimum access authority to the information, control the scope of children's personal information. The staff access to children's personal information, through the approval of children's personal information protection or its authorized management, record the access, and take technical measures to avoid illegal copying and downloading of children's personal information. If we find that children's personal information occurs or may be leaked, tampered with or lost, we will immediately start the emergency plan, take remedial measures, and inform the affected guardians and children of the incident by means of mail, letter, telephone, push notice and announcement.
If you wish to learn more, please consult the Privacy Policy and the Meoo Live Privacy Policy on "How We Store and Protect Your Personal Information" for details on how we store and protect children's personal information.
Due to the limitations of technology and risk prevention, even if we have strengthened the security measures as far as possible, we cannot always guarantee the 100 percent security of the information. The guardian needs to understand that children's access to the system and communication network used in the product may have problems due to situations outside our control.
Please guardians and children must take good care of the account number, password and other elements of identity of this product. When children use this product, we will identify their identity through the account number, password and other identity elements. Once the guardian and the child disclose the aforementioned information, they may suffer losses and may adversely affect themselves. If the guardian and the child find that the account number, password and / or other identity elements may or have been leaked, please contact us immediately, so that we can take corresponding measures in time to avoid or reduce the relevant losses.
4. How to exercise the rights related to children's personal information
During the use of this product, guardian and children if you want to query, copy, correct, supplement, transfer, delete children's personal information, and the cancellation of children registered account, can according to the product setting operation, can also according to these rules "how to contact us" section contact contact us.
When querying, copying, correcting, supplementing, transferring, deleting the aforementioned information or applying for cancellation of the account, we require the guardian and / or the children to conduct identity verification according to the specific situation to ensure the information security. Unless otherwise provided by laws and regulations, when the guardian and children to correct, supplement, transfer, delete children's personal information or apply for cancellation of the account, we may not immediately correct or delete the corresponding information from the backup system, but we will immediately stop processing the relevant information and will correct or delete or anonymize the information.
(1) Query and copy the children's personal information
guardians and children may view and copy the children's personal information provided or generated in the use of products or services, including personal information, partial use records and published content.
(2) Correct and supplement children's personal information
We encourage guardians and children to update and modify children's personal information to make it more accurate and effective. If the guardians and the children find that the child's personal information that we collect, use and process is wrong or imperfect, they can contact us to correct or supplement it. We will take timely measures to correct or supplement the authentication and verification.
(3) Transfer and deletion of children's personal information
Under requested request, we will provide the guardian with access to information transfer.
According to the specific situation of children choosing this product, guardians and children can delete part of children's personal information from the use of this product. In the following circumstances, the guardian and the child can directly request us to delete the child's personal information, and we will take timely measures to delete the authentication and verification questions, including:
1. We collect, store, use, transfer and disclose children's personal information in violation of the provisions of laws and regulations or the agreements with our guardians and children;
2. Collecting, storing, using, transferring or disclosing children's personal information beyond the purpose scope or the necessary time limit;
3. The guardian withdraws the consent;
4. The guardian or the child terminates the use of the product through cancellation or related means.
However, please note that if the guardian and the child voluntarily delete or request us to delete a specific child's personal information, it will make it impossible to continue to use all or part of the product.
(4) Cancel the account number
In accordance with relevant laws and regulations, we also provide account registration cancellation. You can submit the application in the following ways: 1) submit account cancellation application on the "My-Set-Account cancellation" page of Meoo Live; or 2) contact us through the feedback channels listed in the "How to Contact Us" section of this policy. Once the relevant information is deleted or the account is cancelled, it will not be restored. Please operate carefully.
(5) Change the scope of the authorized consent
Guardian and children always have the choice of whether to disclose the information. Some information is necessary for the use of this product, but most other information provision is made discretionary. Guardian and children may change the scope of their authorization for us to continue to collect information or withdraw their authorization by deleting the information, shutting down the device functions and related methods.
When the guardian and the child withdraw the authorization, we cannot continue to provide the services corresponding to the withdrawal of the authorization, and we will no longer process the corresponding information. However, the decision to withdraw the authorization will not affect the previous information processing based on the authorization of guardians and children.
5. Third-party services
This product is for children to access or link to social media or other services (including websites or other service forms). Please consult the Meoo Live Privacy Policy, "How We Share, Transfer, or Publish Your Personal Information" section for details on the types of third party services we access or link to.
Such third-party social media or other services are operated by the relevant third party. Children's use of such third party's social media services or other services (including any information provided by the child to such third party) is subject to the third party's own terms of service and information protection statement (rather than these Rules), and the guardian and the child are required to read their terms carefully. These rules apply only to the personal information we collect and do not apply to the services provided by any third party or the rules for the use of information by third parties. If the guardian and the child find the risks of these third-party social media or other services, it is recommended to terminate the relevant operations to protect the legitimate rights and interests of the child and contact us in time.
Vi. Amendment of these Rules
In order to provide better service, we will modify the provisions of these Rules in due time according to the update of the product and the relevant requirements of laws and regulations, and such modifications will form a part of these Rules. If such updates cause a substantial reduction or major change in the rights of the guardian and children under these Rules, we will notify the guardian through website announcement, push notice, pop-up prompt or other means before the entry into force of these Rules. If the guardian does not agree to such changes, he may choose to ask the children to stop using the product.
Any modification we make will put user satisfaction first. We encourage guardians and children to consult our Meoo Live Children Personal Information Protection Rules and Guardian Instructions every time they use this product.
7. How to contact us
We have a full-time department for personal information protection and designated a special responsible person for children's personal information protection, which will protect children's personal information in strict accordance with these rules. If the guardian and the children have complaints and reports about the security of network information, or have any questions, opinions or suggestions related to these rules and children's personal information protection rules and measures, please contact us by email to feedback @ meoo.live。
Generally, we will respond within 15 working days after receiving questions, comments or suggestions and verifying the identity of the guardian and / or child. If the guardian or the child is not satisfied with our reply, it may also file a lawsuit with a court of jurisdiction.